UK Web Focus

Innovation and best practices for the Web

A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance

Title: A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance

Authors: Kelly, B. and Vidgen, R.

Conference:  The 14th International World Wide Web Conference [WWW2005].

Citation:

A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance, Kelly, B. and Vidgen, R. The 14th International World Wide Web Conference [WWW2005]. Special Interest Tracks & Posters. ISBN 1-59593-051-5 pp 930-931.

Author Details

The co-authors of this paper are:

  • Brian Kelly, UKOLN, University of Bath, UK. ORCID: 0000-0001-5875-8744
  • Richard Vidgen, University of Bath, UK.

You can view Brian Kelly’s Google+ page. His email address is currently b.kelly@ukoln.ac.uk

Abstract:

Web site developers need to use of standards and best practices to ensure that Web sites are functional, accessible and interoperable. However many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of end user and developer perspectives..

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Citations:

16 citations according to Google Scholar Citations on 20 February 2013.

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